Refund Policy

Last updated: May 6, 2026

14-Day Refund Window

Sunset licenses are eligible for a full refund within 14 days of purchase. If Sunset isn't the right fit, let us know and we'll take care of it.

How to Request a Refund

Send us a message through our form or email support@remoterlabs.com. Please include the email address used for the purchase or your license key so we can locate your order quickly.

What Happens After a Refund

Once a refund is processed, your license key will be revoked and Sunset's RAW editing features will no longer be available. Refunds are issued back to the original payment method. Please allow a few business days for the amount to appear, depending on your bank or card issuer. See the End User License Agreement for full license terms.

Contact

Questions? Reach us through our form and we'll get back to you.