Support

Launch-Week Support

During launch week, we review support requests daily and aim to respond to purchase, license, install, and data-safety issues within 1 business day.

Contact Us

Use the form below to send us a message. Please include as much detail as you can so we can help quickly.

Quick Links

Before Contacting Support

Including the following details helps us diagnose and resolve your issue faster:

• Platform and OS version (e.g. macOS 15, Windows 11, Ubuntu 24.04).
• Sunset version number.
• What you were trying to do.
• Error message or screenshot, if available.
• Category: install, license, purchase, import, develop, Smart Denoise, geotagging, or other.

A Note on Privacy

Please do not send private or sensitive photos unless we specifically request them for troubleshooting. Sunset is a local-first app and we do not need access to your photo library to help with most issues.